Shipping Policy
A legal disclaimer
Shipping Policy
1. Delivery Options
Groen Kombuis offers two options for receiving your order:
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Pickup: Customers can collect their orders at INYEKVEVU LOGISTICS, 3 Murchison Street, Business Park, Unit 5 & 6, Newcastle during business hours.
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Courier Delivery: We offer nationwide delivery via courier. Courier fees apply and are based on the destination. The delivery cost will be provided before confirming your order.
2. Processing Time
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Orders are processed within 1-3 business days after payment confirmation.
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Fresh jalapeños are harvested to order to ensure quality, which may affect processing times.
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Bottled jalapeños are shipped as soon as payment is received.
3. Shipping Timeframes
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Local deliveries (within KwaZulu-Natal): 1-3 business days after dispatch.
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National deliveries (outside KZN): 3-7 business days after dispatch.
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Remote or outlying areas may experience slightly longer delivery times.
4. Shipping Fees
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Shipping costs vary based on weight, location, and courier service.
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Customers will receive a shipping quote before finalizing their order.
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Free pickup is available at our designated location in Newcastle.
5. Order Tracking
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Once your order has been dispatched, you will receive a tracking number (if applicable) to monitor your shipment’s progress.
6. Delivery Issues
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Groen Kombuis is not responsible for delays caused by the courier service, weather conditions, or other unforeseen circumstances.
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If your order arrives damaged, you must report it within 24 hours with photographic evidence.
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Customers are responsible for providing the correct shipping address. Orders sent to incorrect addresses provided by the customer will not be refunded or replaced.
7. Contact Information
For any shipping-related queries, please contact us at:
📩 groenkombuis@alsgroup.co.za
📞 071 686 8753
By placing an order with Groen Kombuis, you acknowledge and accept this Shipping Policy.